FAQS

How Can We Assist?

WHAT ARE THE PAYMENT OPTIONS?

We take online payments through Paypal.

WHAT IS YOUR RETURN POLICY?

All items purchased directly from Averlen Shop is eligible for a refund 30 days from purchase date. Reach out to our Customer Service Team at css@averlenshop.com to initiate the return of your item.

DO YOU OFFER GIFT CARDS?

We do note offer giftcards at this time. You may purchase this item as a gift for someone and request special wrapping with a personalized note to recipent.

HOW DO WE PLACE A CUSTOMIZED ORDER ON YOUR HANDMADE ITEMS?

You may place a customized order for our handmade items by going directly to the product page and filling in the required text for your customized order.

CAN WE USE MULTIPLE COUPONS AT THE SAME TIME

Unfortunately, you are not able to use multiple coupons at this time.